Shipping Policy

When will I receive my order?

There are two processes to consider. 

Fulfillment: Standard fulfillment time is 2-7 business days.

Shipping: You have several shipping options to choose from – they can range from within 2-8 business days (7-20 for international orders) depending on the courier and level of service you select.

Exceptions to this would be determined by events outside of our control such as weather, natural disasters or other unforeseen circumstances.

How are shipping costs calculated?

Shipping costs are determined by shipping method and shipping destination and Product Type of the order.

But most of the time the shipping cost is 3.99

 At JeepActive.com we aim to provide you with the lowest possible cost for shipping while ensuring that you receive your order in a timely and secure manner.

Please note that addresses outside the United States may have additional sales tax, duties and/or customs charges.  We are unaware of these at the time the order is placed and these are due from the customer at the time of delivery.  If fees are not paid, your order may be returned to us or continued to be held by the Customs or Government or other authority in the country of deliverance.

My package was lost in transit

For packages lost in transit, all claims must be submitted no later than 1 weeks after the estimated delivery date. But no worries! We will deal with it.

We may ask for your help before doing that, like confirming with your shipping address was correct. It will also be a good idea to verify that your local post office has attempted to locate the missing order

Keep in mind that if tracking information states an order was delivered but customer thinks they haven’t received it, we won’t take responsibility and reship that order. In that case. Any alternatives that must be at the customer’s expense.

My order shows it is being returned to sender, what now?

There are a few reasons an order can be returned to sender but most often it is due to an undeliverable address. Other instances include the package being unclaimed at customs or refused/returned by customer.

How would you like to proceed and contact us with an updated address if you wish to have the product reshipped.  New shipping charges will be applied for orders that have been unclaimed at customs or had an incorrect address originally provided.

What happens if a package wasn't delivered to my customer, but the tracking states that it was?

If the package was marked as delivered by the carrier, but the customer reports they have yet to receive it, JeepActive.com won’t cover the cost of reshipping or refunding the order.

There may be cases where the delivery was made, but the package was left in an unexpected location at the customer’s address. Customers should reach out to the carrier and inquire if any additional details were left by the delivery person. For example: “Left under the table on the back porch.”

How are your products packaged for shipment?

we package each item based on dimension requirements to ensure protection during shipment. Generally, posters are shipped in kraft tube boxes with plastic end caps. Canvases are usually shipped in corrugated boxes, ranging in dimensions of 12x18x2 to 28x38x6. Frames are first wrapped in tissue paper to protect them from scratches and are then wrapped in a layer of adhesive bubble wrap. Finally, they are wrapped in a thicker, more durable bubble wrap that will add extra protection during shipment.

My order has been sent, why don't I see the tracking info?

Your order was shipped but it can take up to 48 hours for tracking info to show up in a carrier’s tracking system.

Note that international shipment tracking may take up to a few days to display any updates but that doesn’t necessarily mean the shipment is lost.